Additional Pages

iSuites Residence S.A.L.

 
1. Introduction

iSuites Residence S.A.L. (“iSuites Residence”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, process, and disclose your personal data when you access or use our website, mobile application, and services (the “Platform”), including online booking and payment services.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller is:

• iSuites Residence S.A.L.

• Ashrafieh – Lebanon

• Email: support@isuitesresidence.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity & Contact Data

• Full name.

• Email address.

• Phone number.

b. Booking & Transaction Data

• Reservation details.

• Billing information.

• Payment-related data (processed via third-party providers).

c. Technical Data

• IP address.

• Device and browser type.

• Operating system.

• Usage data and browsing activity.

d. Communications

• Messages sent through the Platform.

• Customer support interactions.

 
4. How We Use Your Data

We use your personal data for the following purposes:

• To process and manage bookings.

• To facilitate and confirm payments.

• To communicate with you regarding reservations or inquiries.

• To improve and optimize the Platform.

• To prevent fraud and enhance security.

• To comply with legal and regulatory obligations.

• To send marketing communications where permitted by law.

5. Legal Basis for Processing

We process personal data on the following legal grounds:

• Performance of a contract (including booking and service delivery).

• Compliance with legal obligations.

• Legitimate interests (including service improvement, fraud prevention, and platform security).

• User consent (including for marketing communications and non-essential cookies).

 
6. Payments

All payments made through the Platform are processed via secure third-party payment service providers (such as Stripe, PayPal, or equivalent providers).

iSuites Residence S.A.L. does not store or have access to full payment card details. Payment data is processed directly by such providers in accordance with their own privacy policies and applicable regulations.

iSuites Residence shall not be responsible for any errors, breaches, or issues arising from the processing of payments by such third-party providers, except to the extent required by applicable law.

 
7. Analytics and Tracking Technologies

The Platform uses analytics tools, including Google Analytics, to understand how users interact with the Platform and to improve services.

These tools may collect information such as IP address, device information, browsing behavior, and usage patterns.

Data collected through such tools may be transferred to servers located outside Lebanon, including in jurisdictions that may not provide the same level of data protection.

Where required, we implement appropriate safeguards to protect such data.

Users may control or disable analytics tracking through cookie settings or browser configurations.

 
8. Sharing of Data

We may share your personal data with:

• Payment service providers.

• IT and hosting providers.

• Service partners involved in booking fulfillment.

• Professional advisors (legal, financial).

• Governmental or regulatory authorities where required by law.

All third parties are required to process personal data in accordance with applicable confidentiality and data protection obligations.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside Lebanon.

Where such transfers occur, we take appropriate measures to ensure that your data is adequately protected in accordance with applicable data protection laws and international standards.

 
10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal and accounting obligations.

• Resolve disputes and enforce agreements.

 
11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data.

• Request correction of inaccurate data.

• Request deletion of your data.

• Restrict or object to processing.

• Request data portability.

Requests may be submitted to:

support@isuitesresidence.com

12. Data Security

We implement appropriate technical and organizational measures to protect personal data, including access controls, secure systems, and encryption where applicable.

However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

13. Limitation of Liability

While iSuites Residence implements reasonable security measures, it shall not be liable for any unauthorized access, loss, or disclosure of personal data resulting from events beyond its reasonable control, except in cases of gross negligence or willful misconduct.

 
14. Cookies

We use cookies and similar technologies to enhance user experience and analyze usage.

For more information, please refer to our Cookie Policy.

 
15. Third-Party Links

The Platform may contain links to third-party websites. iSuites Residence is not responsible for the privacy practices of such websites.

 
16. Users from Different Jurisdictions

The Platform is accessible worldwide. By using it, you acknowledge that your data may be processed in accordance with this Privacy Policy regardless of your country of residence.

Users located in jurisdictions with specific data protection laws, including the European Union, may have additional rights under applicable laws.

 
17. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

 
18. Contact Us

For any questions or requests regarding this Privacy Policy, please contact:

support@isuitesresidence.com